Lexus Galway has won the Lexus Retailer of the Year Award 2024 which was awarded recently by Lexus Ireland. The Retailer of the Year award recognises leading performance across several key performance indicators on both the sales and aftersales business.
Lexus Galway are the first retailer in Ireland to achieve the 5-star level in both sales and aftersales customer experience which is measured across a wide range of criteria.
In addition, it recognises all Lexus Galway’s team members relentless focus on delivering great customer experiences based on the ancient Japanese concept “Omotenashi” where they will treat everyone as a guest in their home.
Omotenashi is instilled deep in the Lexus Galway dealership culture, principals and mindset. It is this mastering the art of Omotenashi that gives them the ability to anticipate a driver’s needs and the needs of others, before they arise, allowing us to make every customer experience and interaction with our team truly amazing.
Commenting on the award Enda Brennan, Lexus Sales Manager said they are delighted to win the Lexus Retailer of the Year award 2024 for the second time in three years achieving this accolade. This award recognises the excellent customer service in both sales and aftersales and our record sales and premium car market share in Galway in 2024.
Lexus is the fastest growing Hybrid Electrified Premium Car Brand in Galway in 2024 with an increase of 58%* of the premium car sales market. (*Source: SIMI Premium Car Make Sales Figures YTD 2024 ) We are looking forward to the New Year where our continued aim is welcoming our new and existing customers and exceeding customer expectations and customer experience.”
For more details contact Lexus Galway on 091 336250 or email: [email protected]
