Citizens Information Services (CIS ), provide a free, independent, and confidential information, advice and advocacy service to the public on a wide range of areas.
The areas covered include social welfare rights and entitlements, employment rights, health services, housing, education, family matters and consumer rights. CIS’s also provide assistance and advocacy support to people dealing with more complicated issues.
The service works with all members of the community including pensioners, people with disabilities, migrants, refugees, lone parents, the Travelling Community, prisoners, people who are geographically isolated and those who do not have access to digital resources.
In 2023, the South Connacht service, which covers Galway, Mayo and Roscommon, responded to over 53,000 queries via phone, email and face-to-face consultations.
We are recruiting volunteer Information Officers and Receptionists. The benefits of volunteering include:
Contributing and giving something back to your community
Using your skills and knowledge to help people
Learning new skills and gaining valuable training and experience
Gaining access to a comprehensive training programme and extensive online eLearning courses
In return we ask for a minimum commitment of one day per week for a minimum of two years.
Zach Worrall, Development Manager of Galway CIS stated that volunteers have always been an essential part of the Galway Citizens Information Service. We have a great team of volunteers supporting our reception desk and providing information and we are delighted to seek more Volunteers for our Galway and Tuam offices.
Volunteers within the Citizens Information Service come from a wide range of backgrounds. They might have experience working in the public sector; working for community organisations; teaching profession; customer service and hospitality sector; be a retired professional or have other skills and experience working with people.’
A detailed volunteer description and application form, together with further information on CIS can be accessed at: https://www.citizensinformationboard.ie/en/news/vacancies.html
You can also contact the Galway Office on 0818 07 7600 or via email at [email protected]. We are available from Monday to Friday. Alternatively, you can call the Citizens Information Phone Service on 0818 07 4000, Monday to Friday, 9am-8pm, or check out the vast amount of helpful information available on www.citizensinformation.ie
Closing date for applications is October 11.
