An Post has announced the launch of its new ‘Pick Up’ service for Galway customers. The new service will enable customers who miss a delivery to pick their item up at their nearest Post Office.
Previously, Galway customers who missed a parcel or package had to travel to the city’s Delivery Service Unit (DSU ) in North Business Park on the Tuam Road. The area is not currently serviced by public transport, and at times can be heavily congested by traffic. An Post identified 12 post offices in the greater city area, including the city GPO at Eglinton Street, where a missed delivery can now be picked up.
The relevant post offices are Barna, Bohermore, ClareGalway, Clarinbridge, Eglinton Street, Fr. Griffin Road, Mervue, Newscastle, Oranmore, Renmore, Salthill and Seamus Quirke Road.
The new service will be a major benefit to Galway customers removing the potential hassle of a journey to the city DSU as well as providing more delivery options. The service will be particularly useful to An Post’s growing numbers of online shopper customers. The move also advances An Post’s Sustainability programme in cutting down on handling and road journeys.
In recent times a missed delivery, where a customer had not nominated an alternative delivery option, could result in a headache for customers involving a journey out to An Post’s Tuam Road facility. Now, Postal Operatives can leave a DIB (Docket in Box ) slip for the customer, directing them to their local Post Office to collect their item.
The new service has been praised by Minister of ttate at the Department of Transport, Hildegarde Naughton. The Galway based Minister with responsibility for postal services said “This is a very welcome development for Galway and demonstrates once again the importance of a high value and high-quality Post-Office network to people across the county, as well as the central and trusted role of postmasters in our communities.
“I am sure this news will be greeted with open arms by those receiving important mail and parcels through An Post as we now eliminate an unnecessary journey across our bustling city of Galway for families and businesses.”
Barna Postmistress?Seona O’Fegan gave the new Pick Up service the thumbs up saying it is a very welcome service.
“Previously if a customer in the Barna area missed a delivery, they would have to travel across Galway city which if they’re lucky, would take up to an hour and half.?As well as being more convenient, the Pick Up service is also bringing more people into post offices.
“We’re getting the opportunity to meet new people and they’re learning about the other services we offer,” she said.
Customer feedback has also been very positive, with customers praising the convenience of being able to pick up locally from their Post Office, instead of travelling to the DSU.
