EZ Living Furniture has partnered with Go Instore, one of the world’s leading live video chat platforms, to bring you the ultimate remote shopping experience.
The company has announced the launch of its first live video in-store chat feature. This service will enable EZ Living Furniture customers to get expert advice, see actual products, and shop, all from the comfort of their own homes. It works on any device, whether through your mobile, laptop, or tablet. Simply click the icon on the bottom left of your screen and you can either contact an EZ Living expert directly or book an appointment at an available time of your choosing.
What is live video chat?
It’s a lot like Facetiming or having a Zoom meeting. Live video chat will let you connect with a sales advisor in one of the copmany's stores and they will take you around the store, showing you whatever you want to look at - dining tables, beds, bar stools, or even the different swatches that sofas are available in.
EZ Living experts are highly trained, experienced, and very knowledgeable. During your live video chat, they can not only show you the texture of the fabric on a dining chair, or the comfort layers on a mattress, they can also access the full online catalogue and share it with you on your device. This means you can discuss items that you may have seen online, get advice about dimensions, colours, availability, and so much more. And the service is totally free.
No need to be camera shy
In a live video chat, the EZ Living expert can hear you but never sees you, so feel free to call in your PJs. You will, however, be able to see the sales advisors inside one of the stores and talk to them. Just don’t forget to switch on your microphone to be able to talk with one of the team members.
Like what you see and hear?
If you wish to make a purchase during your live video chat, you can either order straight from the EZ Living expert there and then, or through the website at a time that suits you. There is no pressure either way. While the experts are ready and eager to help you with their product knowledge, they will not be able to help you with information about current orders, deliveries, or returns.
Shopping made EZ
The team at EZ Living Furniture are excited to be able to bring live in-store video chat to customers. With this new and innovative technology, popping into an EZ Living Furniture store is just one click away.
For more information on EZ Living Furniture's live in-store video chat service, or to book your first remote shopping experience, please click here!
