Bank of Ireland, acknowledging the challenges which COVID-19 presents, is working to serve customers impacted by coronavirus, while also supporting its colleagues in all parts of the business.
To achieve this, the bank has made changes to its branch network in the Republic of Ireland to ensure resources are focused on banking services most in demand by customers right now.
To this end, 161 branches are open nationwide as normal, with 148 providing a full service to customers, including counter services for cash, coin and cheque use.
Thirteen locations are advice and self-service branches. These provide cash and cheque lodgement and cash withdrawal facilities through self-service devices, but do not offer a counter service.
While 101 locations will close temporarily during the pandemic, every Bank of Ireland branch will continue to provide an external ATM cash withdrawal service.
Normal opening hours will continue in the branches that are open. These branches will also continue the provision of prioritised services for over 65s and carers between 10am and 11am, Monday to Friday.
The bank has seen a reduction in footfall in branches, predominantly at Advice and Self Service locations, while at the same time there has been an increase in customers needing a range of other supports. The changes announced will allow colleagues from temporarily closed branches to support the bank's larger branches and help contact centres manage the increased volume of customers requiring COVID-19 support, especially for Mortgage and SME loan payment breaks.
Bank of Ireland has a range of Covid-19 supports for customers including mortgage and loan payment breaks and flexible arrangements, and emergency working capital and payment flexibility on loans for businesses. Visit www.bankofireland.com for further information on all Covid-19 related financial supports.
