Iarnród Éireann Athlone station based Aidan Fallon was named regional winner and was a finalist in the in-station CX Excellence category at the company’s inaugural CX Awards, which took place at the Aviva Stadium in Dublin recently.
Nominees praised Aidan for his dedication to customers. Recently a Galway train was delayed in Athlone and Aidan took it upon himself to approach all passengers in person explaining the reason for the delay. He was very friendly and helpful throughout. He is always very approachable and eager to help with both customers and colleagues alike, showing a great example of a customer focused approach.
The awards aim to shine a spotlight on and recognise railway workers who have not only met, but exceeded expectations, demonstrating an unwavering dedication to putting customers first and ensuring that the company’s value, ‘Customers At the Heart of Our Business’ is upheld.
“These awards give recognition to members of my team, who go the extra mile to provide excellent customer service to our customers and to our colleagues. Aidan exemplifies our company values and is a worthy winner,” CEO of Iarnród Éireann, CEO Jim Meade, speaking at the awards, said.
“Aidan and the other winners here today are shining examples of what excellent customer service is. Public Transport is all about people and if you can provide excellent infrastructure and excellent customer experience, more and more people will make the switch to greener more sustainable travel,” Minister Eamon Ryan, speaking at the event, added.
