I just booked a holiday online, how do I know if it is a package holiday?
A package holiday is a holiday sold at a total or inclusive price. It must last for more than 24 hours or include an overnight stay.
Package holidays include at least two of the following:
· Transport, like flights, a cruise, or train or coach journeys
· Accommodation
· Other tourist services, like tours, excursions, guides, or tickets for concerts or theme parks
· Car rental
What happens if I need to cancel my package holiday?
You may have to pay a fee if you need to cancel your holiday before travelling. If there are unavoidable or extraordinary circumstances happening at or near your destination that will affect your holiday (for example war or a natural disaster ), you may be able to cancel for free.
You can transfer your holiday to another person once you give the travel organiser reasonable written notice (at least 7 days ) before the start of the holiday. You and the person you are transferring the holiday to are responsible for any costs to do the transfer.
What happens if the organiser cancels my package holiday?
If the travel organiser cancels the package holiday or changes a term of the contract, including the price or type of accommodation, they must give you the option of either:
· A replacement holiday of the same or better quality
· A lower grade holiday, with a refund of the difference in price
· A full refund within 14 days
The organiser has the right to cancel the package due to factors out of their control. This includes an act of God, or where they didn’t get the number of people they needed for the package holiday.
What happens if my flight is cancelled?
If your flight is cancelled, you are entitled to a choice of:
· A refund with seven days
· Re-routing to your final destination as soon as possible
· Re-routing at a later date that is suitable for you
You may also be entitled to compensation. If your flight is cancelled and it is part of a package holiday, you have additional rights regarding the rest of your holiday.
You should contact your travel organiser to talk through your options for rearranging your flights. If this is not possible and your holiday has to be cancelled, you are entitled to a replacement holiday or a full refund.
