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I have received quite a few emails recently from readers who feel that the standards in many local eating establishments are declining. Service, cleanliness, and food quality are all areas of concern for many. I mentioned this to several people over the holidays and just about everyone exploded with their various negative comments and anecdotes. On a personal note I feel that the once famous Irish welcome is a thing of the past other than in exceptional cases, and it makes me feel very uneasy for our tourism future. This is also true in many shops where you feel like you would need permission to ask a question. Before I put pen to paper I thought about possible reasons for this situation, and it may be that staff are being treated poorly, or perhaps they are under personal hardships, or lack good management, but whatever the reason, it is still no excuse.