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Prior to entering the market, Blackberry Hearing’s market research validated that there was significant consumer dissatisfaction with pricing and after-care service. So, the focus for the company has been  on providing quality, affordability, price transparency and simplicity but ultimately ensuring the customer gets the best possible solution  for their individual needs. To achieve this the company has instilled an ethos where no stone is left unturned to ensure total customer satisfaction. Employing only BSc qualified audiologists, a rarity in the business, ensures that the customer receives the best possible  consultation and thereafter the best possible solution.